You can use the Optimum to request changes to some of the
information held about you in the system. If you request a change,
your supervisor will be asked to authorise the change.
What
information can I request changes about?
To see what information you can request to have changed, go to the
Self Service Employee screen and select
New Request.
This will display the information that you can request changes for,
and show you what details are currently held in Optimum.
If you need to make
changes to information that isn't displayed on the Self Service
Employee screen, you should ask your supervisor about making the
changes.
Requesting changes
To request a change to your details:
-
Click New Request.
-
Find the information that you need to change.
-
Make the necessary changes.
You can click Reset at
any time to return the details back to their values before you
started making changes.
-
Click Request to submit your changes for
authorisation by your supervisor.
You will get a
message telling you whether or not the request has been
accepted.
If you want to return to the
summary of self service requests, you can click Return.
Viewing Self
Service Requests
The summary of self service
requests shows the requests you have made. It lists:
-
the date the
request was made
-
the status
(Requested, Authorised or Refused)
-
the details of the
request
-
the Processed status (the date a
request was authorised or refused, or that it is waiting)
You can filter the
list of requests to show those made during a particular year, and/or
those showing a particular status.
Deleting Self Service Requests
You can delete a
change that you have submitted before it is authorised. For example,
you may realise that the information you submitted was wrong.
If you have a
request waiting to be authorised, you cannot submit another change
for that same piece of information. You must delete the original
request first.
To do this:
-
Select the affected request by
checking the box at the left hand side of the appropriate line.
-
Click Delete.
You will be
asked to confirm that you want to delete the selected record.
-
Click OK to delete the
request, or Cancel to return to the summary without
deleting it.
